Near|Far Advisory — Locating the gap. Then closing it.
Strategic customer experience advisory built on The Calibration Method™. Closing the gap between brand promise and customer reality. Globally fluent, African roots.
The Gap
Most customer experience failures share the same structural cause. The gap between what the brand promises and what the customer actually experiences is not a people problem. It is a structural one. Near|Far Advisory finds it and closes it.
The Calibration Method™
A sequenced diagnostic methodology for closing the gap between brand promise and customer experience. Three phases: Locate the structural cause. Calibrate the system. Close the gap. One logic applied with precision.
Services
- Fractional CXO — Embedded senior CX leadership on a fractional basis.
- Strategic Advisory — Senior advisory for leadership teams navigating CX transformation.
- Calibration Diagnostic — A structured diagnostic using The Calibration Method™.
- CX Architecture Review — Structural review of systems, governance, and metrics.
- Boardroom & Keynote — Speaking engagements on CX strategy and structural failure.
- The Calibration Sprint — A focused engagement to diagnose and close one specific gap.
About
Founded by Adi-Grace Tobias Bowie. Eighteen years inside financial services, platform technology, insurance, and emerging markets — Investec, ABSA, Uber across seven African markets. Based between Cape Town, Johannesburg, and Austin. Remote first, globally fluent.
Contact
Every engagement starts with a Discovery Call. Thirty minutes. No pitch. Book a Discovery Call.